Returns Policy

If you are unhappy with your purchase please send them back in their original, unworn condition. and we will exchange for any GBL product that’s suits you better or if your not completely satisfied a full refund of the product is returned to us within 14 days of receiving your order

We will not exchange/refund goods that have been worn, do not have their original packaging or show obvious signs of mishandling. In this instance, the goods will be returned to the buyer at their own cost.

If you should receive a faulty or damaged item, please notify us within seven days of receiving your order, we will then arrange a replacement or refund which ever is your choice.

To arrange a return, please email gemmabishoplondon@icloud.com quoting your name and address, details of the product with the reason for return and we will then advise on how to proceed with the return.

In the interests of fraud prevention, your refund will be issued by the same method that you paid within 28 days of receipt of the return.